Responder MDR Technical Account Management

Ongoing access to a support team that can address your technical, operational and strategic needs

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We’re passionate about going beyond what clients would expect from a regular MDR service and acting as a strategic partner that aims to continuously provide value throughout your engagement. It’s why we received a customer satisfaction score of 94% in our 2023 MDR customer survey.

As part of our Kroll Responder MDR service, we provide on-demand customer support and guidance through our Technical Account Management (TAM) service. Our TAMs provide clients with recurring service reviews to ensure they’re getting maximum value from the service, to provide support on any queries, and identifying any gaps in detection coverage.

Key Benefits

Trusted Advisor

With a technical understanding of security, we advise you on ways in which the service can be adapted for the benefit of your organization.

Customer Advocate within Kroll

We can advocate your needs to any area of the business such as the SOC, threat intelligence, incident response, product development and more.

Ongoing Support

The first point of contact for service-related items such as live ticket escalations, ‘how-to’ queries, bespoke report or bespoke use-case creation.

Added Value Beyond Expectations

Aiming to continuously add value to the service, over and above what you would come to expect from a regular MDR service.

TAM Service Levels

Kroll Responder clients are offered two levels of TAM support. The Named TAM support level provides a highly customized and dedicated support service that is often required by larger enterprises with more complex environments. For small to medium-sized enterprises, the Shared TAM support level provides proactive, ongoing support from a pool of TAM resources.

Features	Shared TAM Support	Named TAM Support
Continuous regional support for escalating service issues and queries
Proactive health check assessments
Collaboration with internal teams on incidents and service requests
Quarterly service reviews – trend analysis, strategic planning, reporting and product ideas/roadmap discussions
Recurring recommendations on best practice security controls configuration
Monthly Service Reviews – operational review of your service and progress on any support cases
Named Technical Account Manager
Advice/guidance on how to improve detection and response effectiveness
Customized reporting

Why Kroll ?

Tailored to Your Stakeholders’ Needs

Our TAM service is tailored to your stakeholders to ensure support at both a technical and strategic level—whether providing custom reporting for the CISO or advising security engineers on where to optimize their technology estate.

Proactive Security Posture Recommendations

The TAM ensures customers are continuously advancing in their security maturity by providing updates on evolving threats from our threat intelligence research, conducting MITRE ATT&CK mappings and configuration recommendations, and providing updates on any relevant Kroll webinars and thought leadership content.

Laser-focused on Customer Advocacy

Our TAMs advocate customer needs internally to ensure the service is meeting their day-to-day needs as well as encouraging ideas on new features or service improvements.

Our Complete Response Now With a Complimentary $1 Million Warranty!

Available for all Kroll Responder clients utilizing the Redscan platform with endpoint protection
New and existing clients benefit from the warranty
No vendor-specific hardware requirements to benefit from the warranty

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360-Degree Visibility to See and Stop Hidden Threats

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360-Degree Visibility to See and Stop Hidden Threats

Whether your team is on the clock or not, we’re working in the background. We handle thousands of cyber incidents per year, and we bring that frontline expertise to accelerate your security maturity, virtually overnight, giving you the support of expert investigators and extensive visibility into your systems.

Talk to one of our experts and get a customized demo today.

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